A Google Cloud product within Customer Engagement Suite for building conversational agents (chatbots/voicebots) for customer service, combined with Agent Assist (real-time assistance for human agents) and Conversational Insights (conversation analytics).
In GENAI-L (Domain 2) it comes up as Google's specific offering for customer service use cases with generative AI, distinct from the more general use of Agent Platform for internal business agents.
Conversational Agents (Customer Engagement Suite) is a concept that can show up on the exam. Check the full guide to see it in context.